Mon.Mar 20, 2017

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What’s the State of Work-at-Home in Customer Care in 2017?

BlueOcean

They had been outsourcing their customer service to a call center with a predominantly “work-at-home” (WAH) model and one of the first questions they asked us was about work-at-home agents. Once upon a time, we would place our own computers and routers at our WAH agents’ houses. First, Who Can Handle Work-at-Home?