Genroe

FEBRUARY 15, 2017

I’ve created a free Excel spreadsheet with the NPS calculation already included. Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. Before we do that let’s have a quick review of the formula for NPS.

Net Promoter Score 58

Net Promoter Score NPS How To 58

Genroe

FEBRUARY 15, 2017

I’ve created a free Excel spreadsheet with the NPS calculation already included. Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. Before we do that let’s have a quick review of the formula for NPS.

Net Promoter Score 40

Net Promoter Score NPS How To 40

Amity

FEBRUARY 15, 2017

Our Net Promoter Score (NPS) jumped by 600% which told us that customers were happier, we built a cohesive CSM team with very low turn-over and we fully rolled out a quarterly business review process (by the way, the QBR was the ONE proactive Thing that the CSM team focused on). Everyone was excited.

Customer Success 65

Customer Success Net Promoter Score Effort Score Customers 65

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Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power? Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Do loyalty metrics need to be reassessed?

Loyalty

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They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Do loyalty metrics need to be reassessed? Have the drivers of customer experience changed?

NPS

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