competitive-advantage-culture 
Up Your Service
JANUARY 18, 2017
When you picture a superior service culture, you may not think of a large engineering firm or a manufacturing organization. The cultural focus of these firms has been on operational excellence: reducing costs, improving quality, and accelerating every step along the way. But this tension is not to be avoided.
Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.
In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. By exploring scientific studies and corporate practices from Walmart Inc., Donald Fan will show how to connect those dots. This is a session you don't want to miss!
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